![]() Shipping costs for the returned goods are the responsibility the customer who is returning them. Crystalico Art does not accept responsibility for goods stolen, lost or damaged during return. Custom orders are not refundable (all custom orders are discussed with the customer during all stages of creating, showing the customer photos of the process up to the final result, when the customer needs to give the “green light” for the order to be sent). Refunds will be processed by the same payment method as original payment was made. In order to qualify for a refund, the goods must be returned in unused condition, undamaged and in their original packaging. ![]() If, for some reason, customer is not fully satisfied with the purchase, contacting us via phone, e-mail or our shop within 14 days of receiving it will make the customer eligible for a full refund. Any custom and duty fees required by the customer’s country are customer’s responsibility.Ĭrystalico Art is making their products to highest standards and are guaranteed to satisfy the customer’s expectations. International shipping can take anywhere from 2 to 4 weeks depending on where you live. Crystalico Art cannot be held responsible for parcels that are damaged or lost in transit. ![]() Customers wanting their order to be shipped to a different address have to specify that in the Note Box at the checkout. In that case, customer takes the full responsibility if the parcel gets lost and will notify the vendor about the issue. However, tracking number is not required, and the customer has the right to choose for the parcel to be sent without one named FREE SHIPPING. This service DOES include insurance and tracking number and this is what vendor recommends. All orders are shipped by An Post standard post service. Customer will receive a notification email upon shipping. It will be shipped within 1-3 business days after receiving the order. Jewellery that has been ordered will arrive securely packaged in a gift box and enclosed in a padded envelope. Down (United Kingdom (UK))Ĭrystalico Art offers their customers a WORLDWIDE SHIPPING. Meath (Ireland), Kilkenny (Ireland), Wicklow (Ireland), Roscommon (Ireland), Limerick (Ireland), Waterford (Ireland), Cavan (Ireland), Galway (Ireland), Mayo (Ireland), Offaly (Ireland), Tipperary (Ireland), Dublin (Ireland), Kildare (Ireland), Wexford (Ireland), Leitrim (Ireland), Clare (Ireland), Louth (Ireland), Monaghan (Ireland), Sligo (Ireland), Donegal (Ireland), Kerry (Ireland), Westmeath (Ireland), Laois (Ireland), Carlow (Ireland), Longford (Ireland), Cork (Ireland), Co. Ireland, Canada, United Kingdom (UK), Australia, New Zealand, United States (US)
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